Gamex FAQ — Frequently Asked Questions & Detailed Answers

Gamex allows each person to hold only one account. If multiple accounts are created by the same individual, all accounts will be closed and balances may be forfeited. If you already have an account, there is no need to open a new one — simply reset your password.

KYC (Know Your Customer) is an identity verification process. When withdrawing above a certain amount, you will need to verify your identity using your National ID or birth registration certificate. This protects your account and helps prevent money laundering. Once KYC is completed, your withdrawal limits will increase.

Click "Forgot Password?" on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes just 5 minutes. If you run into any trouble, reach out via support chat and we'll be happy to help.

Contact Gamex support to find out why your account was closed. Common reasons include repeated incorrect password attempts, incomplete KYC, or suspected rule violations. Once the cause is verified and the appropriate steps are taken, your account may be reinstated.

Yes, but KYC verification is required. Submit a request in Account Settings and the support team will confirm your identity and update your number within 1–2 business days. This process takes a little time for security reasons.

The minimum deposit on Gamex is just BDT 100. Maximum single-deposit limits vary by method — BDT 30,000 for bKash, BDT 30,000 for Nagad, and higher for bank transfers. Limits can be increased for VIP members.

First, wait 30 minutes — sometimes there is a slight delay in the system. If it still hasn't arrived, contact support chat with your transaction reference number. You can find the reference number in the transaction history of your bKash/Nagad app. Most issues are resolved within 24 hours.

Gamex does not charge any fees on deposits. However, your payment provider (bKash, Nagad, or your bank) may apply their own transaction fees. Check your payment app for any applicable charges before making a deposit.

Yes, as part of Gamex's responsible gaming features, you can set your own daily, weekly, or monthly deposit limits. Go to Account Settings > Responsible Gaming to configure your limits. To learn more about this feature, Responsible Gaming View page.

The minimum withdrawal is BDT 500. Withdrawals without KYC verification are subject to limits. KYC-verified members can withdraw up to BDT 50,000 per transaction. VIP members have separate limits. Wagering requirements must be met before withdrawing bonus balance.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, incorrect payment details, or a pending security check. The reason for any rejection will always be communicated via email or a system notification.

Gamex generally does not charge fees on withdrawals. However, your chosen payment method may have its own fees. In some cases, a small processing fee may apply for express withdrawals — you will always be informed of this upfront.

The Wagering Requirement (WR) is a condition that determines how many times you must wager your bonus before you can withdraw it. For example, a 35x WR on a BDT 1,000 bonus means you need to place a total of BDT 35,000 in bets before withdrawing. Your WR progress is always visible in your account.

When a friend registers using your referral link or code and makes their first deposit, you will receive a BDT 200 referral bonus. Your friend will also receive their welcome bonus. There is no limit — the more friends you refer, the more bonuses you earn.

The welcome bonus is valid for 30 days. Cashback bonuses must be used within 7 days. Festival bonus validity varies by promotion. Any unused bonus will be automatically cancelled once it expires, so make sure to use your bonus promptly.

Yes, Gamex features Live Casino rooms with Bengali-speaking dealers, designed specifically for Bangladeshi members. You can chat with the dealer directly in Bengali — this is one of Gamex's unique advantages.

No. All games on Gamex are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Results are entirely random and cannot be manipulated by anyone. Gamex's international gaming licence ensures fair play is maintained at all times.

You can bet on 30+ international sports including cricket, football, tennis, badminton, and basketball. Special odds are available for Bangladesh cricket matches. Live in-play betting is also available — place your bets while the match is in progress.

Log in and go to Account Settings > Security > Two-Factor Authentication. You can enable 2FA via OTP (code sent to your mobile) or an authenticator app. Once 2FA is active, no one can log in with just a password — an additional code will always be required.

Change your password immediately and report the incident to Gamex support as an emergency. We will temporarily lock your account and begin an investigation. Your login history will be reviewed to identify any unauthorized access, and the necessary action will be taken.

Yes, absolutely. Providing your age at registration is mandatory, and age is verified during KYC. Any account found to belong to someone under 18 will be closed immediately. Using another person's account is strictly prohibited.