Gamex Terms & Conditions — Complete Terms of Platform Use

These Terms and Conditions ("Terms") constitute a legal agreement between Gamex Entertainment Ltd. ("Gamex", "we", "us") and each user of this platform ("you", "member"). The gamex.id website, mobile app, and all related services are collectively referred to as the "Platform".

The following are definitions of key terms used throughout these Terms:

• Account: Your personal profile created upon registering with Gamex.
• Balance: The total amount of funds currently held in your account.
• Bonus: Promotional rewards or bonus funds credited by Gamex.
• Wagering Requirement: The fixed amount that must be wagered before a bonus can be withdrawn.
• KYC: Know Your Customer — the identity verification process.
• RNG: Random Number Generator — the technology that ensures random outcomes in games.

These Terms are aligned with the regulations of international gaming licensing authorities and may be updated from time to time.

Providing accurate and truthful information is mandatory when creating a Gamex account. If false information is submitted during registration, Gamex reserves the right to terminate the account at any time.

• Each user may operate one account only.
• The name, mobile number, and date of birth provided at registration must be accurate.
• It is solely the member's responsibility to keep their account password confidential.
• Opening an account in someone else's name or using another person's details is strictly prohibited.
• Accounts may not be transferred or sold to another person.

The following conditions must be met to use the Gamex platform. Accounts cannot be registered, and winnings will not be paid out, if these conditions are not satisfied.

All deposits and withdrawals on Gamex are processed through fully secure and transparent methods. Transactions can be made via bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit: 100 BDT. Minimum withdrawal: 500 BDT.
• The payment method used for deposits and withdrawals must be registered in the member's own name.
• Withdrawals via bKash and Nagad are typically processed within 24 hours.
• Bank transfers may take 1–3 business days to process.
• Withdrawals to third-party accounts are not permitted.
• Gamex may temporarily hold suspicious transactions for verification.

Filing a chargeback or fraudulent claim against Gamex will result in immediate account suspension and may lead to legal action.

Gamex bonuses and promotional offers are exclusive benefits for members. However, each bonus comes with specific terms that must be followed. Failure to comply will result in the forfeiture of the bonus and any winnings derived from it.

• Every bonus has a set validity period — typically 7 to 30 days.
• Bonus balance is spent before real balance.
• If the wagering requirement for a specific game is not met, the bonus will expire.
• The same bonus cannot be claimed more than once.
• If bonus abuse is detected, the account will be suspended and any associated winnings will be voided.
• Arbitrage using bonuses without making a deposit is strictly prohibited.

Gamex reserves the right to modify or cancel any bonus or promotion at any time. Any changes to bonus terms will be notified on the platform.

All games on Gamex use internationally certified RNG technology. Every game result is completely random, with no predetermined outcomes.

• Game outcomes are entirely impartial — neither Gamex nor any third party can manipulate the results.
• If a game is cancelled due to a technical error, the bet will be refunded.
• The host's announcement in any live game is final.
• Attempting to manipulate games using software or exploits is strictly prohibited.
• Deliberately stalling during a game to disadvantage other players is prohibited.

The following activities are strictly prohibited on Gamex. Violations may result in account termination, forfeiture of all winnings, and potential legal action.

• Operating multiple accounts under the same identity.
• Bonus abuse — claiming bonuses under multiple identities.
• Using the platform for money laundering or processing illegal funds.
• Use of hacking, malware, or any other illegal technology.
• Harassing, deceiving, or pressuring other members.
• Unauthorized use of Gamex's brand, logo, or name.
• Fraudulent chargebacks or false payment claims.

Gamex is committed to delivering the highest quality of service; however, our liability is limited in certain circumstances.

• Gamex is not liable for any game loss resulting from an internet disconnection.
• Gamex is not directly liable for technical errors caused by third-party game providers.
• Gamex is not liable if an account is compromised due to the user's own negligence.
• Force Majeure — in the event of natural disasters or server attacks.

Gamex will always strive to resolve any issues fairly. Once a problem is reported, our support team will investigate it promptly.

Either Gamex or the member may close an account at any time.

• Members may voluntarily close their account at any time.
• Any remaining balance may be withdrawn before the account is closed.
• Gamex may close an account without notice for any breach of terms.
• In cases of fraud, account balances may be seized.

To reactivate a voluntarily closed account, you will need to contact the support team.

Gaming on Gamex is meant to be entertaining. We want every member to play responsibly, and we provide a range of tools to help you avoid excessive gaming.

• Set your own daily, weekly, and monthly deposit limits at any time.
• Cool-off period: Take a voluntary break from 24 hours up to 6 months.
• For permanent Self-Exclusion, please contact our support team.
• Our support team is on hand to provide professional guidance for any gaming-related concerns.

Gamex is committed to protecting your personal information. Our Privacy Policy forms an integral part of these Terms and Conditions.

• Your information is used solely for service delivery and KYC verification.
• Data is secured with 256-bit SSL encryption.
• Information is not shared with third parties except where required by law.
• Your information is never sold or used for commercial purposes.

For more information, visit our Privacy Policy View page.

Gamex reserves the right to change, amend, or update these Terms at any time. A notice will be posted on the platform when any changes take effect.

• For major changes, at least 7 days' notice will be given in advance.
• Continued use of the platform after any changes have been made will be deemed acceptance of the updated terms.
• The version of these Terms in the original language is the authoritative version.
• Any disputes will be resolved through international arbitration.