Gamex Privacy Policy — Our Firm Commitment to Protecting Your Information

Gamex only collects information that is necessary to provide you with the best possible service and to keep your account secure. No excessive or unnecessary data is collected.

Gamex uses the information it collects solely for the specific purposes outlined below. It is not used for any other purpose.

• Creating, verifying, and managing accounts.
• Processing deposits and withdrawals.
• Providing support services and resolving complaints.
• Detecting and preventing fraud.
• Fulfilling legal obligations.
• Improving platform security and performance.
• Personalizing your experience based on your preferences.
• Selling data to advertising agencies — never.
• Use for unauthorized marketing — never.

If you do not wish to receive promotional emails or messages from Gamex, you can opt out via your account settings.

Gamex never sells your personal information. However, limited data may be shared in specific circumstances necessary for operating our services.

• Payment Provider: Necessary information is shared with bKash, Nagad, or your bank to complete transactions.
• Game Providers: Limited session data may be shared for gameplay purposes.
• Law enforcement agencies: Information may be disclosed pursuant to a court order or legal obligation.
• Regulatory Authority: Specific data is provided upon request by licensing authorities.
• Ad networks or marketing companies — never shared.
• Selling data to business partners — never.

Gamex uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your experience.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Gamex employs industry-standard technologies and practices to keep your information secure. Security is an ongoing process — we are constantly working to improve it.

• 256-bit SSL/TLS Encryption: High-level encryption applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional security layer at login.
• Firewall & IDS: Systems in place to detect and prevent unauthorized access.
• Regular Penetration Testing: Engaging specialists to identify and address security vulnerabilities.
• Access logging: A complete record of who accessed what information and when.
• Data Backup: Regular encrypted backups to secure servers.

Gamex does not retain any information longer than necessary. However, certain data must be kept for a defined period to meet legal obligations.

• Account information: For as long as the account remains active and for 5 years after closure.
• Transaction Records: 7 years, in accordance with financial regulatory requirements.
• Cookies & Session Data: Up to 1 year.
• Support Chat Records: 2 years after resolution.
• Log Files: 3 months for security purposes.

Upon expiry, data is securely deleted or anonymized.

Gamex is exclusively for users aged 18 and above. The safety of minors is one of our highest priorities.

• We do not collect or store information from anyone under the age of 18.
• Any account identified as belonging to a minor is closed immediately.
• Age verification is mandatory at registration.
• Parents who have concerns may contact the support team at any time.

Gamex adheres to international data protection standards. Under these standards, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data in certain circumstances.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of the information we hold about you.
• Right to opt out: You may opt out of marketing communications at any time.

To exercise any of your rights, please contact our support team. We will respond within 30 days, unless a legal obligation requires otherwise.

Gamex works with trusted third-party service providers to operate the platform. These providers operate strictly in accordance with Gamex's instructions and under stringent security requirements.

• Payment Gateway: bKash, Nagad, Rocket — used solely for processing transactions.
• Game Providers: Pragmatic Play, Evolution Gaming, and others — for game operations.
• Cloud Services: International-standard cloud providers for secure data storage.
• KYC services: Certified organizations for identity verification.

These third parties have their own privacy policies. Please visit the respective service provider's website to learn about their practices.

For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

• Email: [email protected] (responses within a maximum of 7 business days)
• Live Chat: 24/7 support available in Bangla
• Response Time: 24 hours for general inquiries, 30 business days for rights requests

Policy Changes: Gamex may update this Privacy Policy at any time. You will be notified via your account before any significant changes take effect. Continuing to use the platform after changes are made will be considered acceptance of the updated policy.